Each Home Counts Review Newsletter 10th February 2017


Following the formal launch of the Each Home Counts Review report we are now mapping out the next steps for the Review recommendations.  We are also working closely with our workstream leads to identify key stakeholders that will help to develop implementation plans and take forward the review recommendations.

These stakeholders are essential partners in connecting work on energy efficiency to other important priorities within local communities, such as health, economic regeneration, consumer empowerment and other initiatives to improve people’s lives and well-being.

The Review team are planning the Each Home Counts Implementation workshop to showcase the implementation plans for the Review’s recommendations.  This event will be held in Spring.

Consumer Protection/Code of Conduct: The Review
Peter Broad, joint workstream lead for Consumer Protection/Code of Conduct published a blog on the review. Please see the link below:


The Each Home Counts review reflects many things Citizens Advice has worked towards and sets a positive direction for the future. However, much hard work is still to be done in implementing it. Now the report is published, industry, government and other stakeholders can focus what needs to be done to support its recommendations.

Citizens Advice will be looking to benchmark and monitor progress on quality of work and access to redress. over the coming years. They will continue to work with the review as it enters the implementation phase to make sure the review deliver for consumers.

This week…. Next week…..
·         Alison from the review team was invited to give a presentation on the EHC Review recommendations at the ECO: Help to Heat delivery meeting on Tuesday 7th February.


Future events

·         Quality & Standards: Fabric workshop 15 February
·         EHC Conference workshop Late Spring
The Each Home Counts Review Team
The team is:

Peter Bonfield, Kanta Nar, Ben Golding, Pam Wynne, Alison Oliver, James Sharples and Diana Menville

Work-streams are:

·         Advice & Guidance,

·         Insulation/Fabric,

·         Holistic Property Consideration

·         Home Energy Technologies

·         Smart Meters,

·         Compliance & Enforcement

·         Quality & Standards,

·         Consumer Protection,

·         Skills & Training

·         Code of conduct

·         Finance & Insurance

If you wish to contact the Review team about any of the workstreams above then please drop an email to [email protected].

We welcome your interest in the work-streams, so please continue to send in your contributions, thoughts and comments to our joint email account, [email protected]