Each Home Counts Newsletter 3rd April 2018


Government confirms support for retrofit industry’s new quality mark

Quality Mark

A new quality mark for retrofit measures, currently in development following the recommendations of the Each Homes Counts review, has received important Government support.

The Department for Business, Energy and Industrial Strategy (BEIS) has provided a loan of £1.7m to support development of the new scheme ready for a launch later this year.

Howard Porter, chair of the Each Home Counts Implementation board, said:

“This is an important milestone in the implementation of the Each Home Counts review recommendations.

“The intention is that the new scheme will allow businesses registered with the quality mark through its scheme providers to undertake work such as ECO-funded activity to tackle fuel poverty, as well as programmes funded by the social housing sector and private finance which is looking to invest in the UK’s home improvement sector.

“Such a quality mark builds upon the extensive experience of TrustMark in the RMI (repair, maintenance and improvement) market and MCS in the renewables market, and will reduce bureaucracy for small businesses looking to work in this space. It also helps to improve consumer safeguarding and provides greater confidence for investors.

”Each Home Counts is developing a consumer protection framework for the energy efficiency, renewable energy and home improvements sector for industry schemes, certification bodies and others, and for installers and other businesses.

The new quality mark is designed to be administered by a wide range of industry scheme providers, who will in turn be able to award the mark to those businesses that satisfy the required technical standards, code of conduct, and levels of competence and customer service. A consultation on these criteria opened on the 28th March and can be accessed here. Consultation feedback cut-off date is: Friday 13th April 2018, at 5pm.

In the meantime, the new quality mark is recruiting its interim board directors to support the transition to a full permanent board from September 2018.

For further information on development of the new quality mark please contact the quality mark lead, Simon Ayers at [email protected]

You can also register for EHC news updates on our website.

Future Events

EHC quality mark presentation and workshops 9th, 10th, 11th April 2018
PAS steering group workshop 21st June 2018

The Each Home Counts Review Team

The team is: Howard Porter, Richard Mellish, Pam Wynne, Kate Duffy, Rob Light and Diana Menville.

The workstreams are:

  • Code of Conduct/Consumer Protection (Liz Male, Liz Male Consulting / Peter Broad, Citizens Advice)
  • Standards (Clare Price, BSI/ Peter Rickaby, Peter Rickaby Consulting)
  • Compliance & Enforcement (Claire Curtis-Thomas, BBA)
  • Information Hub & Data Warehouse (Philip Sellwood, Laura McGadie, EST)
  • Skills & Training (Richard Bayliss, CITB)
  • Data Ethics, Privacy & Protection (Rich Hampshire, CGI)
  • Finance & Insurance (Stephen Huller, BNP Paribas Personal Finance)
  • Building Fabric & Technology (Peter Caplehorn, CPA)
  • Home Energy Technology & Renewables (Kelly Bulter, BEAMA)
  • Design and Installation (Alan Cochrane, Retrofit Design Services)
  • Measurement, Monitoring and Verification (Kerry Mashford, NEF)
  • Smart Meters (Audrey Gallacher, Energy UK)• Social Housing, Bevan Jones,  Sustainable Homes
  • Pilots (BEIS)

We welcome your interest in the workstreams, so please continue to send in your contributions, thoughts and comments to our website.